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Frequently Asked Questions

 

How should I care for my pieces?

Our jewelry is made with care, and quality finishes. The majority of our pieces are made with 18k gold-filled materials. Some of our One of a Kind pieces are made with gold vermeil and 24k gold plated material. 

  • Gold-filled pieces are composed of a solid thick layer of 18k gold, bonded to a brass base.

  • Gold plated pieces have a brass base with a 24k gold finish.

 

  • Gold vermeil pieces have a sterling silver base, plated with an 18k gold finish

To keep your pieces in tiptop condition:  always remove your jewelry pieces before sweating, swimming, and showering. Please avoid contact with harsh chemicals, perfumes, and lotions, as these may damage the layer of metal plating.

What is your shipping policy?

 

The standard shipping rate on orders placed in Ontario is $12 CAD, and $15 for the rest of Canada.

The standard shipping rate for orders being shipped to the United States is $20 CAD.

Packages entering countries outside of Canada may be subject to duties and taxes. Please note that the customer will be responsible for these fees. Please allow 1-3 business days for your order to be processed. All items are shipped through Canada Post. Canada Post standard shipping time will be from 5-10 days for domestic orders & 10-30 days for international orders.

PLEASE NOTE THAT DUE TO COVID-19 OUR SHIPPING PROVIDERS HAVE BEEN EXPERIENCING DELAYS AND WE CANNOT GUARANTEE DELIVERY DATES.

How can I size my ring?

See our Ring Sizing Guide document under the ABOUT drop down menu for full instructions on how to properly size your ring ​for the perfect fit!

 

Ring Sizing Tips:

Consider these tips when measuring, to get the most accurate results!

 

  1. Measuring: The ring slider should feel secure, but with enough room to slide over your knuckle with some resistance. So, when measuring, make sure that the ring slider also fits over your knuckle. Finger size can be a affected by the time of day and the weather. For best results measure your finger size at the end of the day, when your fingers are at a more neutral temperature.

  2. Between sizes: If you are trying to decide between two sizes, always order the larger size. It’s always better to have a little extra room than not enough!

  3. Measure both hands The same finger may be bigger or smaller depending on which hand you’re measuring. For example, your ring finger on your right hand may be a 6, while the ring finger on your left may be a size 7. As a general rule, most people’s dominant hand is slightly larger.

What does Special Order mean?

Our special order items refer to our specially made collections that differ according to each customer's specifications. These orders take a longer period of time to be processed due their specific nature. Please allow (up to) 1-3 weeks for your order to be hand-made: unique & just for you. They will then be shipped out and follow our regular shipping policy. Please contact us if you would like to confirm your size/stone is in stock before you place your order, we will be happy to help.

What is your return policy?

We have a 15-day return policy on all orders. All returns must be unworn, have no signs of wear or damage, and in its original condition.